1. Acceptance of Terms

By accessing this website, submitting an inquiry, requesting a quotation, using our services, or communicating with COMTASK, you agree to these Terms and Conditions.

If you do not agree, you must stop using this website and our services immediately.

These Terms apply to all website visitors, clients, suppliers, business partners, and users of COMTASK services.

2. About COMTASK

COMTASK provides business and digital services, including general trading, e-commerce support, IT solutions, IT consultancy, management consultancy, digital marketing, procurement support, business support, and related commercial services.

COMTASK may update, modify, suspend, or discontinue any service, website feature, content, or business offering at any time without liability.

3. Legal Basis

These Terms are governed by the laws of the United Arab Emirates.

COMTASK’s website and digital activities may be subject to UAE laws including the UAE Personal Data Protection Law, Federal Decree-Law No. 45 of 2021, the UAE Electronic Transactions and Trust Services Law, Federal Decree-Law No. 46 of 2021, the UAE Commercial Transactions Law, Federal Decree-Law No. 50 of 2022, and the UAE Cybercrime Law, Federal Decree-Law No. 34 of 2021. The UAE official legislation portal confirms that the PDPL restricts the processing of personal data without consent unless a lawful exception applies. (UAE Legislation)

4. Website Use

You may use this website only for lawful business or personal purposes.

You must not:

Use the website for illegal, fraudulent, abusive, or misleading activity
Attempt to access COMTASK systems without authorization
Upload viruses, malware, malicious code, or harmful files
Copy, scrape, reproduce, or exploit website content without written approval
Misrepresent your identity, authority, company, or legal status
Send spam, fake inquiries, or abusive messages
Interfere with website security or performance
Use COMTASK’s name, logo, or materials without written permission
Use this website in a way that may expose COMTASK to legal, regulatory, reputational, or financial risk

COMTASK may block access, reject inquiries, suspend services, preserve records, or report misuse to authorities where appropriate.

5. No Legal, Financial, Tax, or Regulatory Advice

Website content is for general information only.

Nothing on this website is legal, financial, tax, investment, customs, technical, regulatory, or professional advice.

You must obtain independent professional advice before making decisions based on website content or any general information provided by COMTASK.

COMTASK is not liable for decisions made based on general website information.

6. Service Scope

COMTASK is not obligated to provide any service unless the scope, price, deliverables, timeline, and payment terms are confirmed in writing.

Written confirmation may include a signed agreement, approved quotation, purchase order, invoice, official email confirmation, or other written record accepted by COMTASK.

Any service not clearly included in the agreed scope is excluded.

Additional work will require additional fees.

7. Quotations

Unless stated otherwise, quotations are valid for 14 calendar days only.

COMTASK may revise or withdraw any quotation before acceptance.

Prices may change due to:

Scope changes
Urgent timelines
Client delays
Supplier cost changes
Currency fluctuation
Government fees
Customs charges
Third-party platform costs
Regulatory changes
Additional requirements

Unless clearly stated in writing, prices exclude VAT, government fees, customs fees, bank charges, courier costs, platform fees, licensing fees, software fees, hosting fees, advertising spend, third-party costs, and out-of-pocket expenses.

8. Payments

Payment terms will be stated in the quotation, invoice, or agreement.

Unless agreed otherwise:

Work starts only after required payment is received
COMTASK may pause or cancel work for late payment
Deliverables may be withheld until full payment is received
Third-party costs must be paid in advance
Bank charges and transfer fees are the client’s responsibility
All unpaid invoices remain due even if the client stops responding or cancels the project

COMTASK may charge reasonable administrative, recovery, collection, and legal costs for overdue payments, subject to applicable law.

9. Taxes and Government Charges

The client is responsible for all applicable taxes, VAT, duties, customs charges, government fees, registration fees, and regulatory charges unless expressly agreed otherwise in writing.

COMTASK is not responsible for any penalty, delay, rejection, or loss caused by the client’s failure to meet tax, customs, licensing, or regulatory obligations.

10. Refunds and Cancellations

All payments are non-refundable unless COMTASK agrees otherwise in writing.

COMTASK may reject a refund where:

Work has started
Research, planning, design, consultation, sourcing, procurement, or preparation has been done
Third-party costs have been paid or committed
The service is custom-made
The client delayed, changed, or cancelled the project
Deliverables were provided
The client failed to provide required information
The client breached these Terms

If COMTASK approves a refund, COMTASK may deduct completed work, administrative costs, third-party costs, transaction fees, bank charges, and any loss caused by the cancellation.

11. Client Responsibilities

The client must:

Provide accurate, complete, and lawful information
Provide documents and approvals on time
Review work within agreed timelines
Give clear and consolidated feedback
Pay all fees on time
Confirm that supplied materials are legally owned or licensed
Obtain all required permits, licenses, customs approvals, platform approvals, and regulatory approvals
Use COMTASK deliverables lawfully
Ensure their own compliance with UAE law and the law of any other relevant country

COMTASK is not liable for any delay, error, rejection, penalty, or loss caused by the client’s incomplete, inaccurate, late, unlawful, or misleading information.

12. Client Approvals and Delays

If the client delays feedback, approval, payment, documents, or access, COMTASK may extend timelines, pause work, revise fees, or close the project.

If the client does not respond for more than 15 calendar days, COMTASK may treat the project as inactive.

Reactivation may require additional fees.

13. Third-Party Services

COMTASK may use or recommend third-party suppliers, platforms, software, payment processors, logistics companies, cloud services, advertising platforms, hosting providers, freelancers, consultants, or contractors.

COMTASK is not liable for:

Third-party downtime
Platform suspension
Software bugs
Supplier delays
Payment gateway errors
Shipping or customs delays
Account restrictions
Marketplace policy changes
Advertising rejection
Security incidents caused by third parties
Changes in third-party pricing, terms, features, or availability

The client is responsible for reviewing and accepting third-party terms before using third-party services.

14. Digital Marketing, Advertising, and SEO

COMTASK may provide digital marketing, content, advertising, SEO, analytics, social media, campaign, and automation services.

COMTASK does not guarantee:

Sales
Leads
Search ranking
Website traffic
Conversion rate
Social media growth
Advertising approval
Platform account approval
Viral reach
Revenue increase
Return on ad spend
Continuous campaign performance

Performance depends on market conditions, client budget, competition, platform algorithms, audience behavior, product quality, pricing, brand reputation, and third-party rules.

The client is responsible for approving all claims, offers, product descriptions, advertisements, and published content before use.

15. IT, Website, and Digital Solutions

For IT, website, automation, hosting, software, integration, or digital solution services, COMTASK does not guarantee uninterrupted operation, permanent compatibility, total security, or error-free performance.

The client is responsible for:

Maintaining secure passwords
Backing up important data
Managing user access
Renewing domains, hosting, licenses, and subscriptions
Reviewing website content and system outputs
Using systems according to instructions

COMTASK is not liable for cyber incidents, data loss, downtime, or technical failures caused by third parties, client misuse, weak passwords, expired services, external attacks, or unauthorized access outside COMTASK’s reasonable control.

16. Trading, E-Commerce, Procurement, and Sourcing

For trading, e-commerce, procurement, sourcing, import, export, and supplier-related services, COMTASK may rely on third-party manufacturers, suppliers, agents, logistics providers, customs brokers, warehouses, marketplaces, and payment providers.

COMTASK is not liable for:

Product defects caused by suppliers
Supplier misrepresentation
Product availability changes
Stock shortages
Price changes
Shipping delays
Customs delays
Import or export restrictions
Regulatory rejection
Product registration issues
Marketplace suspension
Damage during shipping
Force majeure events

The client is responsible for confirming that products, services, specifications, labels, certifications, and imports comply with UAE law and the law of the destination country.

17. Prohibited and Restricted Activities

COMTASK may refuse, suspend, or terminate any service connected to:

Illegal goods or services
Fraud
Misleading advertising
Sanctioned persons, countries, or entities
Money laundering risk
Counterfeit goods
Intellectual property infringement
Cyber misuse
Privacy violations
Hate, abuse, harassment, or defamation
Unlicensed regulated activities
Any activity that may violate UAE law, international law, platform rules, public order, or COMTASK’s risk standards

COMTASK has no obligation to explain refusal where doing so may create legal, regulatory, commercial, or security risk.

18. Intellectual Property

All COMTASK website content, text, graphics, logos, layouts, templates, documents, business methods, service structures, proposals, reports, creative concepts, code, systems, know-how, and materials are owned by COMTASK or licensed to COMTASK unless stated otherwise.

You may not copy, reproduce, distribute, sell, publish, modify, reverse engineer, or exploit COMTASK materials without written permission.

Custom deliverables remain COMTASK property until full payment is received.

After full payment, the client receives only the usage rights expressly stated in the relevant agreement or proposal.

COMTASK retains ownership of its pre-existing materials, templates, processes, frameworks, methods, tools, know-how, and general expertise.

19. Portfolio Rights

Unless the client requests confidentiality in writing and COMTASK accepts it, COMTASK may mention general project experience, non-confidential work samples, client industry, and general service type in its portfolio, proposals, or marketing materials.

COMTASK will not intentionally disclose confidential client information.

20. Client Materials and Indemnity

The client confirms that all materials provided to COMTASK are lawful and do not infringe third-party rights.

This includes logos, trademarks, text, photos, videos, product claims, customer data, software access, advertising claims, product descriptions, and business documents.

The client agrees to indemnify and hold COMTASK harmless against any claim, penalty, cost, damage, legal fee, or loss arising from client-provided materials or instructions.

21. Confidentiality

COMTASK will take reasonable steps to protect confidential information received from clients.

Confidential information does not include information that:

Is public
Was already known to COMTASK
Was received lawfully from another source
Must be disclosed by law, court, regulator, bank, auditor, or government authority
Was independently developed by COMTASK
Is required to protect COMTASK’s legal rights

22. Personal Data

COMTASK handles personal data according to its Privacy Policy.

The UAE PDPL applies to personal data processing in the UAE and imposes duties on controllers and processors. The UAE legislation portal states that personal data processing is prohibited without consent unless an exception applies. (UAE Legislation)

23. Electronic Communications and E-Signatures

The client agrees that emails, scanned documents, website forms, electronic approvals, digital signatures, online confirmations, WhatsApp messages, and other electronic records may be used as evidence of instructions, approvals, transactions, and agreements.

The UAE Electronic Transactions and Trust Services Law recognizes the legal role of electronic documents, electronic signatures, electronic seals, and electronic transactions. (TDGRA)

24. Cybersecurity and Online Conduct

The client must not use COMTASK systems, website, files, communication channels, or deliverables for unlawful online activity.

The UAE Cybercrime Law addresses misuse of online technologies, including harmful online conduct, misleading content, and other cyber-related violations. (U.AE)

The client is fully responsible for content, data, files, links, access credentials, or instructions provided to COMTASK.

25. Limitation of Liability

To the maximum extent permitted by UAE law, COMTASK is not liable for:

Indirect loss
Consequential loss
Loss of profit
Loss of revenue
Loss of goodwill
Loss of opportunity
Loss of data
Business interruption
Website downtime
Platform suspension
Third-party failure
Supplier failure
Client misuse
Regulatory rejection
Advertising rejection
Customs delay
Cyber incident outside COMTASK’s control
Delay caused by the client or third parties

If COMTASK is found liable despite these Terms, COMTASK’s total liability shall not exceed the amount actually paid by the client to COMTASK for the specific service that gave rise to the claim.

26. No Guarantee of Outcome

COMTASK provides services with reasonable professional care.

COMTASK does not guarantee any specific legal, financial, commercial, marketing, technical, operational, regulatory, procurement, trading, or business outcome unless expressly stated in a signed written agreement.

27. Indemnification

The client agrees to defend, indemnify, and hold harmless COMTASK, its owners, directors, managers, employees, consultants, contractors, suppliers, and partners from any claim, damage, penalty, loss, liability, cost, or legal expense arising from:

Breach of these Terms
Client misuse of services
Client-provided materials
Client instructions
Violation of law
Violation of third-party rights
Unpaid fees
Misleading information
Failure to obtain approvals
Claims by the client’s customers, users, suppliers, partners, or regulators
Use of COMTASK deliverables after delivery

This obligation survives termination of the business relationship.

28. Force Majeure

COMTASK is not liable for delay or failure caused by events outside its reasonable control.

This includes natural disasters, war, civil unrest, government action, regulatory change, cyberattacks, internet failure, hosting failure, supplier failure, logistics disruption, customs delay, banking disruption, power outage, platform outage, public health restrictions, strikes, or any other event beyond reasonable control.

29. Suspension and Termination

COMTASK may suspend or terminate website access, services, accounts, projects, or communications if the client:

Fails to pay
Breaches these Terms
Provides false or misleading information
Acts unlawfully
Misuses COMTASK services
Creates legal or reputational risk
Fails to cooperate
Violates third-party platform rules
Engages in abusive or threatening conduct

Termination does not affect COMTASK’s right to recover unpaid fees, costs, damages, or legal expenses.

30. Records and Evidence

COMTASK may keep business records, emails, approvals, invoices, logs, files, project communications, and transaction records for legal, accounting, tax, compliance, dispute, and audit purposes.

Electronic records may be relied on as evidence where permitted by applicable law.

31. External Links

This website may include links to third-party websites.

COMTASK is not responsible for external websites, content, security, privacy practices, products, services, offers, or claims.

Accessing third-party websites is at your own risk.

32. Changes to Terms

COMTASK may update these Terms at any time.

The updated version will be posted on this website.

Your continued use of the website or services means you accept the updated Terms.

33. Severability

If any part of these Terms is found invalid or unenforceable, the remaining parts will continue to apply.

34. No Waiver

If COMTASK does not enforce any right immediately, this does not mean COMTASK waives that right.

COMTASK may enforce its rights later.

35. Governing Law and Courts